newbie Platform Privacy Notice

This page describes what we collect when you use newbie and how we keep that data protected. We at newbie collect personal information to operate your account, process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers, comply with anti-money-laundering regulations, and provide customer support.

Our privacy policy applies to all newbie users accessing our platform from Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions. We handle your data in compliance with applicable data-protection laws and our internal security standards. This notice explains what information we collect, how we use it, who we share it with, and what rights you have.

By creating a newbie account, you consent to the data practices described below. If you do not agree, you may not use our platform.

What Data We Collect on newbie

When you register on newbie, we collect your email address, chosen username, and password. During your first deposit or withdrawal, we collect identity information—a photo of your government-issued ID (KTP, passport, or license) and proof of address (utility bill, rental agreement, or government document). We also collect payment details: your bank account number or e-wallet ID depending on which method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet).

We collect transactional data: every bet you place, every game you play, every deposit and withdrawal. We log your IP address, device type (Android, iOS, desktop), session timestamps, and geolocation (to verify you are in a jurisdiction where newbie operates). We do not collect your browsing history outside newbie or personal information you do not voluntarily provide. We do not use cookies to track you across other websites; our cookies are functional only—they store your session ID and language preference while you are logged in on newbie.

Identity Verification on newbie

We collect identity documents to comply with legal requirements and to prevent account fraud. Your KTP or passport is scanned and stored encrypted. Your proof of address is stored encrypted separately. We do not store these documents in plaintext; they are encrypted at rest and accessible only to our compliance team during account verification or regulatory audits. After seven years, we delete your identity documents, though we retain a flag indicating that verification was completed.

How We Use Your Data

We use your email to send account notifications (login alerts, withdrawal confirmations, promotional updates). You can disable marketing emails in your account settings; transactional emails (deposits, withdrawals, dispute resolutions) cannot be disabled as they are essential to account operation.

We use your identity documents and payment details to verify your identity and prevent account fraud. We share these with payment processors only to complete transactions. We do not share them with other vendors.

We use your transactional data to detect suspicious patterns. If we notice unusual activity—large withdrawals after account opening, rapid bet-and-withdrawal cycles, or multiple failed login attempts—we may freeze your account pending investigation. We use your geolocation data to confirm you are accessing newbie from a jurisdiction where we operate. If you access from a prohibited jurisdiction, we restrict your account.

Data Retention on Our newbie Platform

We retain your account balance and transaction history for as long as your account is active and for seven years after closure. We retain identity documents for seven years for regulatory compliance, then delete them. We retain login IP addresses and session logs for two years for security audits. Payment processor records (e-wallet, mobile banking, local payment settlements) are retained according to each processor's schedule, typically three to seven years. We do not retain deleted messages or deactivated account history; once an account is closed, historical session logs are archived and not accessible to you.

Email Address

Retained for account recovery and notifications. Can be updated anytime in account settings. Used for login and support contact.

Identity Documents

Retained encrypted for seven years for regulatory compliance. Deleted after seven years unless account is under investigation or subject to legal hold.

Payment Details

Tokenized and not stored on our servers. Transmitted directly to your bank or e-wallet provider. Deleted from our logs after transaction settlement (typically 30–90 days).

Transaction History

Retained indefinitely while account is active. Archived after account closure. Accessible to you for seven years post-closure, then deleted.

Session Logs

IP addresses, login times, and device types retained for two years for security audits. Older logs are deleted automatically.

Third-Party Processors and International Data Transfer

We work with third-party processors to deliver our service. Our payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) process your deposits and withdrawals and store transaction records on their own servers according to their own privacy policies. Our servers may be located outside Indonesia; when you use newbie, your data may be transferred internationally. We ensure all processors sign data-processing agreements committing them to similar security standards as newbie.

We do not transfer your data to third parties for marketing, analytics, or profiling. We use internal analytics only—aggregated, anonymized data (e.g., "X players accessed blackjack on Thursday") to improve newbie performance. We do not build user profiles or sell segments to external marketers.

Your Rights Regarding Your newbie Data

You have the right to access your personal data anytime by logging into your newbie account. Your transaction history, account balance, and deposit/withdrawal records are visible in your account dashboard. You can download a full account report (all transactions, all historical logins, all account changes) by requesting it from our support team.

You have the right to correct inaccurate data. If your address or email is incorrect, update it in account settings. If your identity document details are wrong, contact our support team to re-verify.

You have the right to request deletion of your data after account closure. After seven years, we automatically delete your identity documents. You can request deletion of all other data except transaction history (which may be retained longer for regulatory compliance). Contact our support team to request deletion. We will process your request and respond within 30 days with a confirmation.

Cookies and Tracking on newbie

We use cookies only to manage your session. When you log into newbie, we set a session cookie storing your unique ID and login timestamp. This cookie allows you to remain logged in as you navigate between pages and games. The cookie is deleted when you log out or after 24 hours of inactivity, whichever comes first.

We do not use tracking cookies, analytics cookies, or third-party advertising cookies. We do not track your behavior across other websites. We do not use cookies to build a profile of your interests or to personalize advertisements. Our only cookies are functional—they enable our platform to work and remember your preference for language and display theme.

Security Practices at newbie

We encrypt all data in transit using TLS 1.2 or higher. We encrypt all data at rest using AES-256. Payment details are tokenized and never stored in plaintext. We use multi-factor authentication during identity verification to confirm that you are the account holder. We log all access to sensitive data (identity documents, payment records) and review logs regularly for unauthorized access.

We conduct annual security audits by third-party firms. We test for vulnerabilities, penetration test our infrastructure, and verify compliance with security standards. If we discover a data breach—unauthorized access to personal information—we notify affected account holders within 72 hours and file required reports with regulators. We maintain cyber insurance to cover costs of breach response and notification.

Contact and Dispute Resolution

If you have questions about how we use your data, how to access your data, or to request deletion, contact our support team via live chat or email. We respond within 5 business days. You can also reach our data protection officer through our support team; requests to our DPO receive priority handling.

If you believe we have violated your data rights or handled your personal information incorrectly, you may file a complaint with our support team. We investigate complaints and respond within 30 days. If you remain unsatisfied, you may escalate to the relevant data-protection authority in your jurisdiction (e.g., the Office of the State Administration of Cyberspace and Information Security in Indonesia). newbie cooperates fully with regulatory investigations.

Policy Changes and Jurisdiction Notice

We may update this privacy policy from time to time. Material changes are communicated to you via email at least 30 days before they take effect. Continued use of newbie after the effective date constitutes acceptance of the updated policy. We maintain a version history of all past privacy policies; you can request a copy of any prior version from our support team.

We do not offer our services in jurisdictions where online wagering is prohibited. By using newbie, you confirm that your jurisdiction permits online gaming and that you have verified compliance with local law. Our data practices comply with applicable data-protection regulations in jurisdictions where we operate. If you reside in a jurisdiction with specific data-protection requirements, those requirements apply to how we handle your data on newbie.