newbie Account & Payment FAQ

Click "Forgot password" on the newbie login page. Enter your registered email address, and we will send a password-reset link to your inbox within minutes. Open the link in your browser, then enter your new password (at least 8 characters, mix of letters and numbers). If you do not receive the email, check your spam folder or contact our support team. If the email address on your newbie account is no longer active, contact support with your username and a recent account transaction (deposit or bet) to verify your identity. Support staff can help you update your email or reset your password after verification.

Submit a data-deletion request via our Privacy Policy page. Click the "Data deletion" link, complete the form with your newbie username and registered email, and submit. We will acknowledge your request within three business days and process the deletion within thirty days, unless we are required by law to retain your data (e.g., for fraud prevention or tax compliance). Your account will be marked as deleted, and your game history and payment records will be archived according to our retention policy. If you have an active withdrawal pending when you request deletion, we will complete that withdrawal first, then delete your account.

No. Each person may hold one newbie account only. Duplicate accounts, shared accounts, or accounts created using false identity documents violate our terms and may result in account suspension and forfeiture of funds. If you have lost access to your primary account, contact support to recover it rather than creating a new one. If you are a minor (under the age of majority in your jurisdiction), you are not eligible to open a newbie account. Accounts are tied to verified identity; we use encryption and fraud detection to prevent duplicate registrations and account abuse.

If a deposit fails or times out, check your bank or payment app (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) to confirm whether the transaction went through. If your bank confirms the payment was sent but your newbie account balance did not increase, contact our support team with your transaction ID or receipt screenshot. We will trace the transaction and credit your account within one business day. Do not attempt the deposit again until support confirms the original transaction was lost; duplicate deposits will be processed separately and can be refunded if you provide proof. Withdrawals that fail to arrive in your registered bank or e-wallet account should also be reported with your withdrawal request ID; we investigate and reprocess within one business day.

newbie does not charge deposit or withdrawal fees. Any fees charged by your bank or payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment) are their responsibility, not ours. When you initiate a deposit or withdrawal on newbie, the amount you enter is the exact amount credited or debited from your account. Some payment methods may show a processing fee in your bank app; we recommend checking your bank's fee schedule before selecting a payment method. If you believe newbie incorrectly charged a fee, contact support with your transaction ID and bank receipt, and we will investigate.

During account registration on newbie, if you have a promotion code, enter it in the "Promotion code" field before completing your account setup. Alternatively, after logging in, go to your account Promotions section and enter the code there. Promotion codes are one-time use and expire on the date shown in the promotion details. If your code has expired or been used already, it will be rejected. If you enter a valid code, any associated bonus or offer will appear in your account immediately. For details about current promotions, read the terms carefully—they specify minimum deposit amounts, game restrictions, and withdrawal conditions. If a promotion code was not accepted, contact support with the code and your account details.

Yes. Many slot games on newbie offer a demo or free-play mode. Log in to your account, browse the games menu, and look for a "Demo" or "Play for free" button next to the game name. Demo mode grants you virtual credits that cannot be cashed out; they are for practice only. Demo credits reset each time you close the game. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) and sportsbook markets do not have demo mode—these require real money to place bets. Sportsbook odds are live and update continuously during Liga 1, Piala AFF, Champions League, and Premier League matches. If you want to explore live dealers without risking money, contact support about a demo table or low-bet limits for new accounts.

Live chat on newbie is available during business hours, typically Monday through Friday, 9 AM to 6 PM local time (Indonesia / Western Indonesia Time). During holidays such as Idul Fitri, Idul Adha, Imlek, and Nyepi, live chat may be unavailable. You can submit a support ticket at any time via your account dashboard; we respond to tickets within one business day. If your issue is urgent (e.g., account locked, payment stuck), use live chat during business hours. Outside business hours, leave a message or open a ticket, and our team will follow up the next business day. For account verification and identity questions, response times are typically two to four hours during business hours.